Life in the Higher Realms
E-List Issues?
If you are needing assistance, kindly refer to any of the FAQ questions below (if your specific question is not listed, please contact Aweber support at: www.aweber.com/support.htm ):
(Please note that you receive your e-mail announcement at the same time as many
thousands of others. At times, having so many attemting to access the links all at
once, can cause strange and unexplainable computer behavior. Simply trying again
at another time can solve a problem...but not always! For further assistance,
please look for your question and its solution below. My contact information is
there as well.)
1. "I did not receive an an e-mail that a new energy alert is now ready, and I know I am on the list!"
Solution: The deliverability rate of mass e-mails (or any e-mails) is never 100%. Aweber, who out-sources my e-mail list, has one of the very highest deliverability rates. Because there are so many computer and e-mail situations now present, including spam filters (you may want to check your junk mail folder),server situations,full e-mail boxes, and any and other strange and unexpainable computer glitches, it is simply not possible for a 100% deliverability rate. You may want to check the site frequently if you are sensing that another energy alert is probably ready...most people seem to just know that it is time. Nothing is ever perfect, especially in the computer world, and we are doing our best to serve you. In addition, you can try some of the solutions below:
1. Because all ISP's are different, you may not receive your notification e-mail for 24 hrs. after it has been sent. If you have still not received it after 24 hrs, please go to #2 or further.
2. Your ISP may have been unable to deliver your e-mail. In this case, please re-subscribe with an alternate e-mail, or contact AWeber support at: www.aweber.com/support.htm and they will check to see if your e-mail address was deliverable and give you some advice.
3. Check your "junk" folder to see if it is there.
4. It can be especially helpful to add announcements@whatsuponplanetearth.com to your
contacts/address book.
5. You may have accidentally deleted the e-mail...possible, but doubtful!
2. "I have a new e-mail address and need to change it for your e-list."
Solution: You can change your e-mail address and any other specifications by clicking
on the link at the bottom of your e-mail announcement from What's Up On Planet Earth?.
Click on the link for "To unsubscribe or change subscriber options," then, "change details."
3. "The newest version of the latest energy alert is not showing on my computer screen! The energy alert from several days ago is all that seems to be posted."
Solution: I can assure you, the newest version has indeed been posted, even though you may not be seeing it. All computers refresh their browsers at regular intervals, thus updating their screens. Some immediately,others after several days, and some not at all. For intructions on how to refresh your browser, please read this page:
www.whatsuponplanetearth.com/refreshbrowser.htm
If you are still not viewing the newest version of the energy alert, you will need to check into this situation with your specific computer and its settings.
4. "My confirmation link will not work!"
Solution: Aweber has VERY LONG links! I haven't been too wild about this situation,
but here is what you can do. Give your computer plenty of time to follow the link before
you give up. If you have a slow connection, this might take awhile. In addition, you can
come back to it later and try again, as there may be temporary internet connection issues.
If you get an error message, it may be because you subscribed over 30 days ago. After 30 days,
your subscription link expires and you will need to re-subscribe. If none of these solutions
works, please contact Aweber support at www.aweber.com/support.htm and they will assist you.
5. "The links in the e-mail announcement won't work for me."
Solution: Simply copy and paste the url address of the link into your browser window. For information about books, kindly go to www.whatuponplanetearth.com and access any information through the links on the web site.
6. "I do not know how to copy and paste a url into my browser window!"
Solution: Highlight the url text given to you in any of the above solutions, press CTRL C, move you cursor into the address window at the top of your screem, highlight the http address that is currently there, and then press CTRL V and Enter. Or simply just type in the address yourself.
7. "I can't access your web site anymore!"
Solution: For some unknown reason, this situation can occur for a very few of you. None of the "experts" seem to know why this is happening. We have tried everything on our end, but suspect it is some sort of problem related to your browser. The best thing to do, is to do a Google search for What's Up On Planet Earth? and access the site from another source.
8. "I would like to contact you."
Solution: I no longer accept e-mails, so please do not reply to this one, as this is not my e-mail address. To contact me, please refer to the instructions on the What's Up On Planet Earth? web site by following this link:
www.whatsuponplanetearth.com/contactKaren.htm
I would love to hear from you!
Thank you for your continued interest in the offerings of What's Up On Planet Earth?. May the light continue to shine on your path, as it guides you on your own special journey. In sharing our united energy as one in the same,
Karen 